We know that our customers have a lot of choices when it comes to online shopping. Some businesses seem to have taken over the market and grown into behemoths. But businesses that size lack a more personal touch. At Kitty Hawk Kites, our customers are more like family. That’s why we take the extra step to make sure you’re happy with your purchase. These are the points that make up the KHK difference:
Pride in our products
1. Small Business
Kitty Hawk Kites is a small business based in the Outer Banks of North Carolina. John Harris started this business in 1974 as a hang gliding school at Jockey’s Ridge State Park. As time went on, he added a small retail store selling t-shirts, kites, and souvenirs. And it grew from there!
John is still the president and is very active in the day-to-day happenings at each store. The difference at Kitty Hawk Kites is that we work as a team to ensure everyone is successful.
For example, our online store is managed by Kirsten Bissell. She started as a crew member while she was in high school. Then she moved into an assistant store manager role and then up to the manager role at the flagship store in Nags Head. Always looking for a challenge, Kirsten took on running the online store and also works as our kite and wind art buyer. If you’re ever shopping with us online, make sure you say hi!
2. Pride in Our Products
We are the authority of kites. We put many of our kites through a rigorous testing process to make sure you receive only the best on the market. Additionally, we take the same care when selecting all of our other products and want you to be 100% satisfied with every purchase!
3. Customer Service
At Kitty Hawk Kites we are deeply committed to providing excellent customer service as well as expert advice and information regarding our products and services. If you need anything from us regarding a purchase, shipping, product information, or just want some general questions answered about our products or services, you can always give us a call, shoot us an email, sign up for our email newsletters, or simply follow us on Facebook, Instagram, and Twitter.
4. Large Variety
Over 2400 different products to choose from on our online store alone, means that you’re sure to find what you’re looking for. And more products are added EVERY DAY! Plus, each year our buying team visits toy expos and new vendors to bring the best new items to our stores.
5. KHK Exclusives
Having partnerships with such wonderful vendors also means that we have custom and exclusive products made with you in mind. We work to bring you custom designs from top brands like Prism Designs, Premier Kites, Puppie Love, Evergreen Enterprises, Island X-per Tees, Colors for Good, Freaker, and more! That’s the KHK difference!